Imagine a world where your guests could book incredible experiences before or during their stay – without any behind-the-scenes complications for your team. Oh, you’re in it.
A digital concierge that does everything your front desk shouldn’t have to.
Free up time for what matters. Automate the rest.
Instant bookings. Zero friction.
Show off your luxury services and bookable activities. Empower guests to make instant bookings without relying on your team to be their go-between.
Happy guests. Bigger earnings.
Bring in extra revenue through upselling the services your guests actually want. Build bespoke itineraries and propose activities based on guest preferences in minutes.
Fewer emails. Tailored guest support.
Communicate with internal and external providers automatically. Automate invoicing and win back time to focus on your guests.
Data insights. Smart strategy.
Build your business strategy on a deep understanding of guest behavior. Know which services perform well and optimize for each guest.
$75m
$75m
Revenue generated for our customers
4m
4m
Guest service bookings made
68%
68%
Online bookings made directly by customers
Experiences & Activities
Tennis academy. Kids' club. Water sports. Local food tours. Guests can book everything autonomously on your website or the guest app.
Fitness & Spa
Guests can self-book anything from wellness treatments to beauty services. We even integrate with your favorite spa booking system.
Services & Maintenance
Pool maintenance, fresh sheets, or an extra pillow. Guests can easily request any services online without having to call reception.
Dining & Table Reservation
Whether your guests prefer fine dining, bar lounges or breakfast buffets, they can book everything online. And we integrate with multiple restaurant booking apps.
Transfers & Rentals
Whether your customers need a luxury ride to the airport or are looking for a yacht rental, our digital concierge can handle their request without you getting involved.
Extra Services
From early wake up calls to cleaning services and digital check-in/check-out, guests can access everything via the guest app.
Become an experiential travel expert
Luxury services and unforgettable experiences. You need a system that can handle it all. With a virtual concierge that manages guest services end-to-end, your team spends up to 50% less time sending emails back and forth.
We’ve got you, no matter your property type.
Digital concierge for hotels and resorts
Get all in-house and third-party guest services in one central hub. Activities are easy to manage for you. Even easier to book for guests.
Digital concierge for vacation rentals
Host beautiful guest guidebooks right next to bookable experiences. Build a suggested itinerary tailored to each guest in minutes.
One digital concierge, trusted by 100+ leading travel companies worldwide
Frequently asked questions
What is a hotel digital concierge?
A hotel digital concierge is an online system that helps guests make dinner reservations or ordering room service. It can also offer local area recommendations or even book an experience, like wine tasting, with an external supplier.
What are the benefits of digital concierge software for hotels and vacation rentals?
The best part of having a digital concierge is that it makes your guest’s stay more convenient – and more exciting! Here’s why it’s great for your business:
- Guest satisfaction. Guests have instant access to information and services, which means better reviews for your business.
- Efficient operations. Rather than reaching out to your team, guests can get what they need independently. Plus bookings are automatic, which means more time-savings for you.
- Upselling opportunities. Your digital concierge brings in additional revenue by making it easy for guests to book extras.
- Data insights. Spot which services are most popular and build your strategy around what your guests actually want.
What features should you look for in a digital concierge service?
When choosing a digital concierge for your hotel or vacation rental, make sure it has these features:
- Personalized recommendations. Enhance their stay and upsell activities or services based on your guest’s preferences.
- End-to-end booking capabilities. Look out for an app that will reach out to suppliers, manage waiting lists, and liaise with guests on your behalf – rather than leaving you to send countless emails every time a guest wants to make a booking.
- Analytics and reporting. Get insights into guest behavior and business performance for your business decisions.
Should you choose a digital concierge app over an in-room tablet?
Go for a digital concierge app! That way you can build a guest journey with touchpoints before, during, and after their stay.